Cancellation and rescheduling
Free cancellation or rescheduling with at least 24 hours notice. Inside 24 hours may incur a 50% fee.
Policies
Fortuna Cleaning Policies
Policies must be accepted before Stripe payment. The acceptance status, timestamp, booking ID, payment ID, and policy version are stored with the booking.
Access and lockout
If Fortuna cannot access the home after reasonable contact attempts and a 20-minute wait, the appointment may be treated as a lockout and may incur a 50% fee.
24-hour satisfaction make-right
If something included in the booked scope was missed, contact Fortuna within 24 hours. Fortuna may return once to re-clean the affected included area at no extra charge. This is not an automatic refund policy.
Excluded and declined conditions
Fortuna does not perform hoarding remediation, biohazard cleanup, pest waste cleanup, mold remediation, unsafe-condition work, heavy lifting, exterior windows, dishes, laundry, or large trash removal.
Payment
Bookable appointments use secure Stripe Checkout. Booking is confirmed only after trusted server verification of successful payment.
Service area
Fortuna serves Park Slope residential homes only. Addresses outside the approved area cannot complete instant checkout.