Where does Fortuna clean?
Fortuna Cleaning Services serves Park Slope homes only. Address verification happens before checkout.
Which services can I book?
Standard Cleaning, Deep Cleaning, Move-In Cleaning, Move-Out Cleaning, and Recurring Cleaning. Recurring Cleaning is a frequency for Standard Cleaning only.
What’s the difference between Standard and Deep Cleaning?
Standard Cleaning is routine maintenance for a home that is already in generally good condition. Deep Cleaning includes detailed reset work and includes Inside Refrigerator, Inside Oven, Interior Windows, and Inside Cabinets.
Are refrigerator, oven, windows, and cabinets included in Deep Cleaning?
Yes. Inside Refrigerator, Inside Oven, Interior Windows, and Inside Cabinets are included in Deep Cleaning at no additional charge.
Are refrigerator, oven, windows, and cabinets included in Move-In and Move-Out?
Yes. Move-In and Move-Out Cleaning include those four items as part of the base service price.
Are refrigerator, oven, windows, and cabinets included in Standard Cleaning?
No. For Standard Cleaning, Inside Refrigerator, Inside Oven, Interior Windows, and Inside Cabinets are optional paid add-ons.
What’s the difference between Move-In and Move-Out Cleaning?
The detailed empty-home scope is similar. Move-In prepares the home for you; Move-Out prepares the home for whoever comes next.
How are bathrooms counted?
Every bathroom counts as one bathroom. The booking form asks only how many bathrooms the home has.
What add-ons are available?
Inside Refrigerator, Inside Oven, Inside Cabinets, and Interior Windows.
When do recurring discounts apply?
Weekly 15%, biweekly 10%, and monthly 5% discounts begin after the first completed visit and apply only to future Standard Cleaning base prices. The first cleaning is charged at the regular one-time Standard Cleaning price, and add-ons, surcharges, fees, taxes, and custom quote adjustments are not discounted.
Is recurring cleaning a subscription or automatic charge?
No. Recurring Cleaning stores your preferred weekly, biweekly, or monthly Standard Cleaning schedule on file. It does not create a contract, membership, subscription, or automatic recurring Stripe charge.
When is a custom quote required?
Homes with 5+ bedrooms, 4+ bathrooms, 2,500+ sq ft, complex layouts, second kitchens, furnished move cleanings, heavy buildup, excessive clutter, excessive pet hair, large trash volume, or unsafe conditions require review.
How does payment work?
Bookable appointments use secure Stripe Checkout. Tax is calculated separately through Stripe where applicable. Booking is confirmed only after verified payment.
What if something was missed?
Contact Fortuna within 24 hours. If the missed item was included in the booked scope, Fortuna returns once to re-clean the affected area at no extra charge.