Service area
Fortuna Cleaning Services serves Park Slope residential homes only.
Policy
Terms of Service
These terms explain service area, pricing, booking, secure payment, access, cancellation, satisfaction follow-up, and exclusions.
Booking and payment
Online bookings are completed through the Fortuna booking flow and secure Stripe Checkout. Booking is confirmed only after verified payment.
Pricing
Prices are based on selected service, bedrooms, bathrooms, eligible paid add-ons, included service features, approved surcharges, and quote-trigger rules. Every bathroom counts as one bathroom.
Service scope
Bookable service paths include Standard Cleaning, Deep Cleaning, Move-In Cleaning, Move-Out Cleaning, and Recurring Cleaning. Recurring cleaning is a frequency for Standard Cleaning only. It does not create a contract, subscription, membership, or automatic recurring Stripe charge.
Policies
Customers must accept current booking policies before payment. Policy acceptance is stored with the booking record.
Exclusions
Fortuna does not perform unsafe-condition work, hoarding remediation, biohazard cleanup, pest waste cleanup, mold remediation, heavy lifting, exterior windows, dishes, laundry, or large trash removal.