Policy

Terms of Service

These terms explain Park Slope service restrictions, pricing basis, service expectations, supplies, pets, and satisfaction follow-up.

Service area

Park Slope is our primary service area. Nearby Brooklyn neighborhoods may be accommodated based on availability.

Pricing

Prices are fixed by home type, bedrooms, bathrooms, and selected add-ons according to the approved pricing table.

Service scope

Each bookable home category shows the approved Initial Home Reset, Weekly Cleaning, and Bi-Weekly Cleaning pricing before booking.

Booking

Online bookings are completed through Wix Bookings at https://www.fortunacleaning.net/book-online with online payment enabled and immediate booking confirmation.

Quality control

Services follow a standard checklist and use feedback to support consistent cleaning quality.

Satisfaction guarantee

If something was missed, contact us within 24 hours and we will return to address it.

Supplies and pets

Standard cleaning supplies are included, and Fortuna Cleaning Services is pet-friendly.

Same cleaner whenever possible

Recurring clients receive the same cleaner whenever possible.